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This policy talks about what kinds of information are collected, how they are used and kept, and when they can be shared with regulators or trusted partners. If you use the site and deposit or withdraw , you agree that your information will be handled in a way that meets the requirements for verification and responsible gaming, no matter what country you are from.
Clubhouse Casino gathers a small amount of information about your play style, favourite games, and level of activity in order to give you bonuses and promotions that are more relevant to you.
We can then send you the right reward at the right time, like a 50 reload bonus after a deposit, free spins for slots you actually play, or a 25 cashback offer if you've recently lost money. We use the same information to make sure that promotion rules are followed correctly, that duplicate claims are avoided, and that bonus distribution is fair. For instance, if the welcome offer is a "bonus up to 200," we need enough information about the account and transaction to figure out who is eligible, keep track of wagering, and give out any tiered benefits correctly.
We use simple registration information like email, phone number (if given), and account numbers to send promotional messages, confirm opt-in choices, and make sure bonuses get to the right wallet. This can also set limits at the account level, like allowing only one bonus per customer.
We may use KYC information like date of birth, address, and document status to see if someone is eligible for a promotion. This helps keep kids from using, makes sure that "one person, one account" rules are followed, and makes sure that offers are available in your area, including , if they are.
Record of deposits and withdrawals are used to make offers and figure out what they are worth. If you deposit 100, the system may match your deposit with a reload bonus of up to 50 if the campaign conditions are met. It may also reject transactions that don't meet the terms of the promotion.
We keep track of the games you play, how much you bet, how well you use your bonuses, how many times you've wagered them, and when you've redeemed your winnings. This helps us customize promotions, like giving you free spins on the types of slots you like or suggesting a wager-based reward when you reach a certain goal.
Advertisements are safer from abuse when data like device type, IP address, browser settings, and session identifiers are used to make sure they are delivered correctly on all devices. Also, it can help stop people from claiming bonuses more than once from the same place, since rules for promotions don't allow that.
If you choose to be marketed to, we keep track of the messages you receive and how you respond to them. For example, we'll keep track of whether you opened an email about a 30 weekend boost. This makes it more relevant and cuts down on spam contacts. Based on this information, the bonuses you can expect are a welcome bonus of up to 200, reload bonuses of up to 50, cashback of up to 25, and free spins that are specific to the game you like. As long as you change the marketing opt-in settings, personalization will only focus on in-site offers instead of communications from outside the site.
When you sign up for an account at Clubhouse Casino, we use the information you give us to make sure it's real and that we can legally serve you. This supports fair gameplay, keeps other people from getting into your account without your permission, and upholds responsible gaming standards. Verification also stops fraud and makes sure that withdrawals go to the rightful account holder. Sometimes, registration approval may be held up until necessary checks are done. This is especially true if your information is missing, wrong, or needs more confirmation.
Identity and age verification makes sure that you are who you say you are and that you are of legal age. Your name, date of birth, and other identifiers may be checked against the documents you send us and, if allowed, against trusted third-party verification tools. Validating your address and location helps make sure you live in and see if services are available there. Tax and rule-following duties can also be supported when needed. Payment method ownership makes sure that your deposits and withdrawals are linked to you and lowers the risk of chargebacks and having your payment information stolen.
We might need proof that the payout address belongs to the same verified account holder when you ask to withdraw 500 . Checks for security and fraud prevention may include looking at signals from devices and logins, looking for odd patterns, and making sure that one person isn't using more than one account. If unusual activity is detected, we may request extra documentation before approving registration or processing withdrawals. When it's necessary for compliance reasons, like keeping people from accessing from certain jurisdictions, eligibility checks may include verifying your or other legally relevant factors. Your information is only used for registration approval, account security, regulatory compliance, and processing transactions.
Depending on your situation, we may ask for one or more of the following.
We might not be able to approve your registration or do some things, like let you withdraw more than 1000, until we can verify the necessary information.
Payment privacy is built into the process from the very beginning. We only get the payment information we need to process your deposit, keep your account safe, and follow the law. Your deposit information is kept safe during the checkout process and is never used for something else. To keep your information safe, we encrypt it while it's in transit, only let people who need to see it in our company see it, and only work with payment providers that follow well-known security standards.
Paying partners are trusted with handling sensitive card information, so we don't have to store as much payment information.
The deposit methods that are available may be different depending on your bank or provider and the country you are in. We try to keep the information we ask for as short as possible while still making sure the deposit goes through and protecting you from fraud. We only store the cardholder's name, the card number, the expiration date, and the security code when you use a bank card. We don't store the full card number if we don't have to.
You will always see the exact amount before you confirm, and the minimum deposit amount depends on the method you choose. Some methods may let you deposit as little as 10, while others may require at least 20. Important: We may ask that the name on the payment method matches the name on the account in order to keep the account safe. This helps stop deposits that aren't supposed to be there and lowers the chance of fraud or chargebacks.
Data minimization means that we only ask for the information we need to process the deposit and keep the transaction safe. Messages sent between your device, our systems, and payment providers are encrypted to keep them safe. Few people can see payment-related information; only trained staff can do so and only for operational or legal reasons.
Crime-watching: patterns of transactions can be looked at to spot fraud, such as deposits made too often or ownership signals that don't match up. Consider vouchers or an e-wallet that keeps your casino deposits separate from your main bank account if you want to keep your banking information more private. The deposit confirmation screen lets you double-check the amount and method of deposit before completing the transaction. For example, confirming a deposit of 50.
To make sure withdrawals are safe and legal, Clubhouse Casino checks players' identities and payments before sending them money. These steps will keep your balance safe, stop payouts that aren't supposed to happen, and help make sure that winnings are only sent to the rightful account holder. You are asked to verify your identity when you make a withdrawal, when your activity suggests a higher risk, or when regulatory and anti-money laundering rules say so. To be sure of who you are, where the money is coming from, and that the payout address belongs to you, you need to prove all of these things.
If KYC is activated, you might be asked to send us clear photos or scans of documents. We are only asking for what we need to finish the checks and approve the withdrawal.
Pictures should be in colour, all the way around, and with clear text to cut down on wait times. We may ask for more information to be sent again before a withdrawal of 100 can be approved if any of it is missing or unclear.
Minimizing data and keeping it safe: Documents are only handled for verification purposes and are kept safely. We only keep KYC information for as long as it's required by law or for business reasons. After that, it's deleted or made anonymous, as needed. Checks of country and eligibility: Sometimes, we may need to confirm where you live in and, if necessary, your to make sure you follow the rules and laws for your licence.
Checks for withdrawals: Before we release funds, we do both automated and manual checks. These can include making sure that the account information matches, that the payment method is owned by the right person, that the withdrawal information has not been changed, and that the payout destination matches your verified profile. It's possible that we will stop processing a withdrawal request like 500 until we have more confirmation.
Fraud prevention and account security: Clubhouse Casino has controls in place to find attempts to take over your account, patterns of bonus abuse, and strange transaction behaviour. As part of this, IP and device checks, risk scoring based on behaviour, and keeping an eye out for duplicate personal information may be used. We may temporarily stop withdrawals if we think someone else has been in without permission. We may then ask you to reset your password and confirm recent activity before resuming payouts. To help keep your withdrawals safe, use a unique password, don't share your login information, and only use payment methods that are registered in your own name when you withdraw.
We want to make sure that any remaining balance, even small amounts like 100 , is safe, so if you see any strange activity, please contact support right away.
This helps make sure that the right player claims the bonus money, that it is used according to the rules, and that it is not abused through planned or automated actions. The controls are based on protecting your privacy; we only ask for the information we need to make sure you can access the promotion, keep track of your bets, and put limits in place when needed. When more proof is needed, it is only asked for when it comes to the bonus or withdrawal threshold in question.
Account identifiers and profile information. Your registered email address, phone number, date of birth, and address may be used to make sure that only one person has access to your account and that the offer is valid in your area, such as . In places where promotions aren't allowed, we use location signals and account declarations to make sure the right rules are followed. Signals from devices and connections. Device IDs, browser properties, IP addresses, and session patterns may be looked at to stop organized fraud and false claims. This helps find accounts that are trying to get the same deal or a bonus that is only for people who make their first deposit.
Account information for transactions related to qualifying for a promotion. The deposit amounts, timestamps, and types of payments are checked to make sure you meet the minimum requirements. It checks the qualifying deposit to see if it was reversed or charged back, for example, if a bonus requires a deposit of 20 or more. Game play and bets get better. We keep track of the games played, the amounts bet, the rates of contribution, the use of bonus funds, and the completion of wagering. This checks that the wagering requirements are correct and finds patterns of restricted play.
First deposit offers that need a qualifying deposit like 20 and only allow one claim per person, household, device, or payment instrument are common examples of situations where eligibility controls are important. You can get reload bonuses and cashback based on your net losses or the amount of money you bet during a certain time period. Free spins or coupon codes that can only be used by people from a certain area, like . High-value promotions, like a bonus of up to 200, may be met with stricter checks before the bonus is redeemed or withdrawn.
Privacy laws govern the validation of bets. We only use records from the platform to track wagering; we don't need personal information that isn't related to the wagering to figure out progress. During a promotion, if the offer says "max bet 5 while bonus funds are active," for example, the system may automatically mark bets above that amount and change the outcomes based on the terms of the offer.
Stopping fraud and fair play flags. We may temporarily stop a bonus, limit access to a promotion, or ask for more information if our systems find patterns strongly linked to abuse, such as multiple accounts, working together to cheat, automated play, or multiple claim attempts. Based on risk signals, these steps are meant to protect real players and make sure the promotion budget is used correctly. The way that extra checks are asked for. We only ask for the documents we need to make sure you are who you say you are when you need to verify your identity in order to get a bonus or cash out your winnings from a promotion. To make sure the payout goes to the rightful account holder, we may ask for proof of identity and payment method when someone requests a withdrawal of 500 from bonus winnings.
Cutting down on data and keeping it. Information about who is eligible is only kept for as long as it takes to run the promotion, handle disputes, follow the law, and stop abuse from happening again. If it's needed to find fraud or follow the rules, device and security logs may be kept longer, but only certain people are allowed to access them and even that is closely watched. You're in charge. You can stop receiving promotional emails at any time, but you may still receive operational messages about your bonus and when your wagering requirements have been met. You can contact support to ask for a manual check using the records linked to your account if you think an eligibility decision was not made correctly.
The Clubhouse Casino's controls for responsible gambling are designed to work well and not draw attention to themselves. As soon as you decide to set limits, cool off, or self-exclusion, we will treat that choice as private and sensitive information. We only use your player control settings to protect you the way you ask, keep things from changing by accident, and do what the law and regulators require. These settings aren't shared with the public or shown to other players, and they're not used for marketing segmentation.
We keep track of the deposit, loss, wager, and session limits you set, as well as the time they were applied and the account number needed to enforce them. Let's say you set a daily deposit limit of 100. Our systems will remember that limit and stop any attempts to deposit that amount. Only authorized staff who need to help customers, make sure rules are followed, or close accounts can get into responsible gambling settings. All access is recorded, and staff must handle these requests in private, whether they are made through chat, email, or account management tools.
As little data as possible is stored; we only keep what is needed to keep an audit trail and enforce the control. Limits for a reason: your limit settings are there to keep you safe, not to force you to change how you play. These settings can only be seen or changed by trained teams. Support may ask to see proof of account ownership before making changes if you call to add or change controls. This is especially true if the changes could make protections less strong. It is automatically blocked when an account action goes against a responsible gambling control that is in place. For example, if you try to raise your daily deposit limit above deposit 100, the process may take longer or need more confirmation, depending on the control and the rules that apply.
This keeps your settings safe and stops you from making changes on the spot. We may only share limited information about your active restrictions with carefully chosen service providers when it's necessary to provide the control (for example, to make sure you can self-exclude) or when the law requires it. Your data must be kept safe by these partners because they have agreements that say they will keep it secret. If you choose self-exclusion or a longer cooling-off period, we will keep the relevant record for as long as the restriction lasts and for a reasonable amount of time afterward to make sure that the restriction doesn't get revoked. Legal compliance, enforcement, and dispute resolution are the only reasons for keeping any information.
When you use a mobile browser or download the Clubhouse Casino app, this section talks about the device data, location-based settings, and tracking technologies that may be used. Your device's settings and permission prompts let you stay in charge. Most of the time, you can play with limited permissions, but some features may work better if you have certain permissions. In some regions, you may also need to go through some checks to make sure you are eligible.
We may collect information about your mobile device and apps, such as the model of the device, the operating system version, the browser type, the language, the time zone, the screen resolution, the app version, the network type, and device identifiers that are used to keep your information safe and stop fraud. Also, to fix bugs and make things more reliable, we might gather diagnostic data like crash logs and performance metrics. The location settings help make sure you're accessing the service from a legal place and to follow rules for responsible and legal gaming. Device location services or your IP address may be used to figure out where you are if you allow them to do so. This depends on the device you use and how you access the site.
The mobile site or app may use tracking technologies like cookies, SDKs, and other similar tools to remember your choices, keep you logged in, track your usage, and spot any strange behaviour. Consent controls let you choose whether to allow or reject certain types of tracking when needed. The most common mobile permissions and why they are asked for are:
The biometric template stays on your device so you can sign in faster without giving us your fingerprint or face information. Depending on your device, you may be able to change permissions by going to your phone's settings, finding the Clubhouse Casino app (if it's there), and turning permissions on or off. Access to sites (like location) and cookie settings can be changed in the browser settings on a mobile device. You can turn on a permission again and try again if you later decide you want the feature.
As a result of location and access issues, you may be asked to prove your location in a different way, or you may not be able to do certain things until the check is complete. This could affect high-risk actions like changing account information or asking to withdraw 500, for which extra security checks might be put in place. Several devices have privacy settings that let you turn off or change your advertising identifier, which can help limit the tracking of your ads. You may still get cookies or security signals that are needed to run the service, stop fraud, and protect your account even if you choose not to be tracked for marketing purposes.
Keep your phone's operating system and apps up to date, lock the screen, don't use shared devices, and check the permissions that are turned on. If you notice something that doesn't seem right, remove any permissions that aren't needed and get in touch with support before you do anything important like depositing 100 or asking for a large withdrawal.
Paying information is encrypted and kept separate from information about games. We do not give out your bank information to other people. If you want to see the personal information we hold about you, you can ask to see it in your account settings. You can make sure your payment is safe by using a method that is registered in your own name, turning on two-factor authentication, and not sending card or wallet information through email or chat.
We might need to see a driver's licence or passport as proof of identity, a utility bill or bank statement as proof of address, and a screenshot of your card with the middle numbers hidden as proof of payment ownership. This is to make sure we follow licensing and anti-money laundering rules. Most of the time, verification is needed before the first withdrawal or when risk checks demand it. Check that your name, date of birth, and address match your Clubhouse Casino profile so that you don't have to wait for your money to be sent out. If possible, use the same method of withdrawal as your deposit.
It's important for both players and the casino that we keep track of your account, device, and transaction information. This includes checks for patterns of bonus abuse, the ability to get promotions, and the rule that each person or household can only have one account. We may share some information with payment processors, companies that check people's identities, and regulators when they ask us to. If there is a bonus going on, bets, game history, and deposits can be looked at to see if they meet the wagering requirements, maximum bet limits, games that aren't allowed, and withdrawal limits that come with that bonus.
Where you live and our list of restricted jurisdictions affect your ability to access the service. If you are in a restricted area, we may block your access during registration and login. You are in charge of making sure that playing at online casinos is legal in for your . Only use our official site on your phone, don't do banking on public Wi-Fi, and make sure 2FA is turned on. If you think your account has been hacked, you should change your password right away, log out of all of your sessions (if possible), and contact support to stop all withdrawals while we look into it.
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